Hong Kong world’s best airport

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Hong Kong International Airport has been named Best Airport in the world, in the passenger survey results released on Monday by Skytrax. Despite being “only” rated in 5th place in the most-timely airport survey, Hong Kong received the prestigious award after Skytrax collected 8.2 million questionnaires completed by passengers over a 10-month time period. The London based aviation-research company rated the airports in more than 40 categories of product and service quality from check-in to departure, from arrivals to baggage collection - including terminal cleanliness, staff efficiency, staff courtesy, terminal signage, security processing, immigration and customers, walking distances, as well as features like shopping, dining options, internet services.

Second best airport went to last year’s winner, Singapore Changi airport followed by Seoul Incheon. Best European airport was Munich in 5th place and San Francisco took the place for the best ranked US airport but didn’t make it in the top ten. Here’s the that top ten:

1. Hong Kong
2. Singapore Changi
3. Seoul Incheon
4. Kuala Lumpur KLIA
5. Munich
6. Kansai
7. Copenhagen
8. Zurich
9. Helsinki
10. Cape Town

Note that we already wrote about Zurich and Copenhagen on some delay stories, but both airports rated fairly highly in our own surveys as well.

Also, make sure you check out the full list of the category winners - Brisbane for example received the award for the airport with the friendliest staff. Well, I guess that’s no surprise when you work in a city with one of the best climates and the most leisure attitude…

[Picture from Flickr]

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Reliable Zurich

Well, I think you saw it coming, didn’t you? Of course, there was no delay at Zurich airport on my Swiss flight back to London last night. But don’t be disappointed just yet! As Zurich is kind of home turf to me, I’m still able to give you the lowdown about this airport:

After the major rehaul of the entire airport in 2003, Switzerland’s main hub is now back on the radar of decent airports. Particulary nice is the so called “Airside Centre”, the main area for shopping, restaurants and the starting point to all gates. It offers an attractive high roof and a nice wooden floor. However, the main problem with the airport overall is that other than at most airports, the security checks in Zurich are located close to the actual gates, so after the main shopping area, and not after the passport checks, which means you need to plan ahead and be very contious of your remaining time. Also, if you depart from the E gates you need to take the shuttle train to the midfield terminal which adds another 10 to 15 minutes to your journey. This terminal contains some shops as well but the selection is far smaller than in tha Airside Centre.

But without further adu, here are my top 5 things you can do while waiting at Zurich airport (if that ever happens…):

1. Choose your favourite “Luxemburgerli” flavour from the Lindt & Sprüngli shop
2. Hop on the “Gates E”-train and experience the Heidi and alpine scene animations from Swiss Tourism (there’s a different one each way)
3. Count how many times the friendly Swiss greet you with a “Grüezi“
4. Press your nose against the Rolex glass cabinets in the Swiss watch store and dream of your lottery win on Saturday
5. Try to find someone who actually can speak the 4th official Swiss language Romansh

Facts
Airport name: Zurich Airport / Zurich Kloten
Short code: ZRH
Website: http://www.zurich-airport.com
Design factor: 4/5
Shopping factor: 3/5
Toilets factor: 2/5
Overall factor: 3/5

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