Make good at London Stansted

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On Friday I returned to the airport where I had the initial idea for this blog: London Stansted Airport (IATA: STN). Last time I wasn’t very lucky when my Friday evening flight to Copenhagen was delayed by over an hour and on the way back I went through an even bigger pain (see my very first post).

This time my fate changed for the better. On the way out to Düsseldorf Weeze (IATA: NRN) we were only slightly delayed because of some minor baggage and cargo loading problems. Luckily Ryanair was able to make up the delay and we arrived with the usual punctuality fanfare at the Lower Rhine (Niederrhein) airport.

So I guess, I have to admit that Stansted usually is quite a nice airport. It’s certainly not that close from London (it takes 45 minutes from Liverpool Street station) and it costs a staggering £26 return, but once you are there it’s quite pleasant. The terminal is big and roomy, there are lots of good shops (e.g. Reiss) and plenty of eateries and coffee shops. No wonder is Ryanair eying to purchase this airport once it will be split off from the current owner BAA.

But let’s get to the fun part. This time I decided to play a little game: I wanted to find the best and worst looking, women’s perfume flacon at the large duty free store. Here’s my decision:

The Winner: Valentino - Rock ‘n Rose

The Loser: Anna Sui - Dolly Girl

 

Airport Name	London Stansted
Website	http://www.stanstedairport.com/
IATA Code	STN
Design
Shopping
Toilets
Overall
	£57.70
	£28.25 (incl. ice jacket)

[Pictures from Flickr: Stansted (some rights reserved), Valentino, Anna Sui]

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London City Airport: Small but efficient

Last week I had the pleasure of taking a flight from London’s smallest commercial airport, London City airport (IATA: LCY). The airport is conveniently located in London’s docklands, east of the financial district and can be accessed easily by Docklands Light Railway (DLR). It is even in London Transport’s zone 3, so it won’t cost you much to get there either.

So what is the catch? There of course is one - as always. The airport is small, has only one runway which is not very long (1319 m) and therefore is restricts to STOL (Short Takeoff and Landing) airliners. Its operating license says, aircrafts have to be capable of a 5.5 degree or steeper approach. Plus there is a strict noise regulation in place. Therefore only small planes are predominant, particularly the BAe 146 aircraft which means the number of destinations offered are limited.

So, how does the airport terminal rate? Even though the airport is small, a lot of people are passing through on a daily basis. In 2006 2.3 Million people travelled through the City airport according to Wikipedia. Particularly on week days, the airport is at its full capacity affecting the limited space in the terminal. But its not all bad, they have recently increased seating space and anyway, with low delay rates, you can expect to be in and out of the terminal faster than you can say “delay”. In the rare occasion where you do get delayed, here are my Top-X-Things to do:

1. Check out the 2 big bars and mingle with the business men who enjoy their evening beer
2. Sit at the north side of the terminal and count the number of BAe 146 aircrafts taking off
3. Guess the nationalities of the business men and women rushing to the gates
4. Find the biggest TV screen to watch the Olympics coverage
5. Count the number of destinations you can fly to from the departure screens

Airport Name	London City Airport
Website	http://www.londoncityairport.com/
IATA Code	LCY
Design
Shopping
Toilets
Overall	(Because of its convenient location)
	£58.40
	£49.99 (cellar box vintage 2002)

[Picture from Flickr - some rights reserved]

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Ryanair to take-over London Stansted airport?

Ryanair seems to be interested in taking over London Stansted airport (IATA: STN) according to a news article published in the Daily Telegraph today:

Michael O’Leary is interested in launching a £2bn bid for Stansted airport and proving to BAA and the regulators that he can run it much better than they can.

The current owner, BAA, has recently become under increasing pressure to break up its monopolistic ownership over the three busiest airports in London, Heathrow, Gatwick and Stansted after continuously failing to improve their performance. However, having Ryanair running an airport would raise other concerns: Would they make travellers pay for every little additional thing as they do with their flights? At least this discussion adds to some movement in the BAA question and that’s always welcomed.

[Picture from Flickr]

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British Airways to give away airmiles for delays

British Airways today introduced a new program where they “generously” give away 5,000 airmiles when your flight from Heathrow Terminal 5 is more than 15 minutes delayed:

As part of our commitment to giving you outstanding service, we do everything we can to get you to your destination on time. So if in spite of all our efforts we can’t depart from Terminal 5 within 15 minutes* of scheduled departure time over the coming weeks, we’d like to give you more than just an apology:

When you fly Club Europe, Euro Traveller or Domestic Flights on a flexible ticket (booking classes JCDYBH) departing from Terminal 5 between now and 02 September 2008 you’ll receive
5,000 BA Miles if your flight leaves later than 15 minutes* of its scheduled departure time from Terminal 5.

BA actually has been doing this for quite some time, but you only received the miles when you actively complained about a particular flight. This offer now sounds fairly generous since manymost Heathrow flights these days suffer a delay. In fairness this delay is often not the result of a problem caused by the airlines, but more because of the airport’s severe capacity constraints. And, surprise, surprise, the small print of BA’s offer then exactly excludes those kind of delays:

British Airways reserves the right to exclude at its discretion any flights where disruption occurs beyond the reasonable control of British Airways. Non–exhaustive examples include severe weather conditions and their ongoing or consequent effects, air traffic control delays and industrial action.

With that, this offer all of a sudden sounds more like a common PR exercise than an innovative and generous customer centric solution.

[Picture from Flickr - some rights reserved]

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Crowded house at London Heathrow Terminal 3

Even in full anticipation of a delayed flight, I left my home well in time for check-in at London Heathrow’s Terminal 3 - home to Virgin Atlantic. It’s funny how this blog can change your whole expectation (but then this was part of the idea anyway). So, was my flight delayed? Technically yes, but I have to admit, it was a close call. The Boeing 747 left the gates about 20 minutes after the scheduled departure time and took off 11 minutes later. In fact, that’s a very acceptable delay, especially for a 10 hour flight.

So, what was there to do in Terminal 3? Quite a bit: Until the recent opening of Terminal 5, this terminal was probably the best Heathrow had to offer, especially in terms of shopping and amenities. It’s still pretty good, however, the one thing that is striking every single time I get there, is the sheer amount of people in one space. The main area is ridiculously undersized for the amount of people and as a result you will have a tough time finding a seat even during quiet times like this morning.

However, there’s good news as well. Having been in this Terminal a couple times before I already know you can find the usual newspaper, electronics and book shops, a large duty free shop, a Harrod’s outlet, the only Yo! Sushi restaurant in Heathrow, TGI Friday’s, Brasserie Chez Gérard, a handful of Designer shops and four coffee shops. Four coffee shops? Yep. And with that insight, I told myself there must be quite some competition among them, so I took a closer look and compared the prices for a regular sized latte (or in new coffee lingo it would be a “tall” sized drink):

• Bagel Street, £1.80
• Eat, £1.90
• Starbucks, £2.05
• Caffe Italia, £2.10

If you are looking for a soy milk latte, this changes the game slightly as both Eat and Starbucks charge extra for this luxury health choice (Eat £0.30, Starbucks £0.35) where as the two others don’t.

But if price was equal, which one should you choose? Which coffee is the best? Well, personally I favour Eat for regular coffee and Starbucks for Soya as they have the better soy milk. But in line with my previous post about eating healthy while travelling, I only tasted these two this time. I will update this post when I’m back to taste the other two.

Oh, one more thing: From now on we will add a little price index to our airport short facts where possible. I’ve chosen the two most useful likely products you would find in every duty free around the globe: Chanel No 5 Eau de Parfum and Veuve Clicquot Champagne. Prices will be shown in local currency and US Dollars.

Facts

Airport name: London Heathrow, Terminal 3
Website: http://www.heathrowairport.com/
IATA Code: LHR
Design factor: 2/5
Shopping factor: 3/5
Toilets factor: 3/5
Overall factor: 2/5
Chanel No 5 Eau de Parfum: £57.70 (click to see other currencies)
Bottle of Veuve Clicquot: £28.25

[Picture from Flickr]

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Surprise: Heathrow worst performing airport in Europe

What a surprise! According to a study published by the Association of European Airlines (AEA), London’s Heathrow airport is the worst performing airport in Europe:

AEA’s survey of its members’ punctuality at 27 major airports identifies London Heathrow as the most affected, with 44.1% of European departures subject to delays of 15 minutes or more – substantially higher than second-place Dublin with 33.0%, followed by Helsinki, Geneva and Frankfurt – all three of which are customarily to be found in the lower half of the delay table.

This surely comes as a huge surprise to all of us. Not really. Heathrow has long been troubled by lengthy delays many caused by its limited number of runways and overall capacity problems. According to the report 15.3 per cent of outgoing flights delays were caused by problems with airport and air traffic control, while a further 11.1 per cent was blamed on loading and handling issues.

This news couldn’t have come at a worse time for BAA, the owner of Heathrow airport as the Daily Mail writes

The latest figures will add further pressure on the Government to end BAA’s much-criticised monopoly on London’s major airports.

The least affected airport, according to the report, was Munich airport which we already featured in the top 10 most punctual airports worldwide.

(Picture by Flickr - some rights reserved)

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BA anger after 40,000 disrupted by Bush visit

British Airways has criticised Heathrow owner BAA for allowing George Bush to fly into the UK’s biggest airport, forcing the cancellation of at least 69 flights and disrupting the travel plans of 40,000 passengers.

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Girl’s heaven at London’s Terminal 5

15 minutes delay for my flight to Berlin? GREAT! Because - LADIES - that’s all you need! Head downstairs to the A departure level and check out my Top 3 which are just next to each other:

• Go to the comfy ladies bathroom and realize by checking your make-up that you look just gorgeous! This wonderful body needs to be treated well with…
• … chocolate! Stop at the chocolate waterfall of “Chocolate Box” next door and spend your money on your favourite bar.
• … gems! Your desire for eye candies can be satisfied at “Accessorize”. One can never have too much jewellery!

After all that, head happily to your gate with the nice thought of enjoying your chocolate while looking at London from the sky).

Christiane

Facts
Airport name: London Heathrow (Terminal 5) Short code: LHR
Website: http://www.heathrowairport.com
Design factor: 4/5
Shopping factor: 3/5
Toilets factor: 4/5
Overall factor: 4/5

P.S. I am curious what the guys have to say about Terminal 5! I saw them handing out free shots of Whisky at the Worldofdutyfree, that should make it on to the list. As well as the comfy sofas in the waiting area. But  don’t forget to check out Gucci and Tiffany’s and buy some small souvenir for your lefthome girlfriend!

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