Usually the inner sections of airports are closed to non-travellers. I often think that modern airports with their great offers miss out on opportunities when they restrict access to people with tickets on that day only. Imagine: you could go inside London Heathrow’s Terminal 5 and dine a last meal at Gordon Ramsay’s restaurant with your close friend who visited you from Far-Away-Land before their long flight back home. Or imagine the family from Singapore that could enjoy some last moments in the Butterfly garden of Changi Airport’s Terminal 3 with their son departing for an exchange year at a university in the United States.

Well, the good news is that there are airports that do allow non-travellers into their inner core – the post security zone; domestic airports that is. The slightly bad news is that they are often not the most aspiring of places. Nevertheless, they do allow you to drop off or pick up your loved ones directly at the gate.

One such airport is Sydney’s Domestic Airport (IATA: SYD) on the North-East corner of the runways. There, once through the security check, you come down a set of escalators and can then either turn left towards the Virgin Blue gates or right in direction of the Qantas and JetStar boarding gates. Turning right will first lead you to a food court with some usual suspects such as McDonalds, Krispykreme, a Middle-Eastern Outlet, Subway, Sumo Salad and the Australian institutions of Red Rooster and Boost Juice among others.

There are, however, a few more exciting things to do beyond stuffingfilling yourself up prior to your cheap flight where you don’t plan to spend any money on their dry sandwiches. Here are my favourites:

• Check out some serious outback clothing from R.M. Williams at the “And Beyond” store
• Buy your kiddo (or some random kid you happen to know…) one of those cool dinosaur eggs that you have to submerge in water for 10 days before a little, wait for it, yes, you guessed it, Dinosaur pops out. You can find them at the well stocked “Kaboom” kids store.
• Stock up on your SPF 30+ sunscreen for your island trip to Vanuatu (oooops, okay, if you are in the domestic terminal heading for Vanuatu, then you’re seriously in trouble, as that flight most likely leaves from the International terminal, a $5.50 bus trip away). So let’s say your Magnetic Island trip then… You’ll find it in the Pharmacy next to the Kids store.
• Browse through the ubiquitous Peter Lik Australian landscape photography books and postcards
• Try on some new boardies in the “Beachculture” shop towards the 31-40 gates
• The ladies among you might also want to pop into the Mimco store close-by (while we lads wait in the Pub & Winestore called “Taphouse” across from it)
• Finally, browse through the rather good selection of iconic Australian films at the Virgin Media store

Airport Name	Sydney, Domestic Terminal
Website	http://www.sydneyairport.com.au
IATA Code	SYD
Design
Shopping
Toilets
Overall
	n/a
	n/a

[Picture from Flickr - all rights reserved]

Where do I start?
Well, the question you first have to ask yourself before coming to Changi Airport, Terminal 3 (IATA: SIN) is: how much time do I have? This could be one of the few airports you actually wish to be delayed in. Of course many passengers (37.7 Million passed through the airport in total in 2008) transit through Singapore between flights so typically have between 2 - 6 hours to spend and, oh boy, can they be spent well!

The next question is, what mood are you in?
Tired from your previous flight? Go to one of the many quiet zones throughout the terminal or chill out while getting a foot massage in one of the countless, free foot massage chairs throughout the terminal. Or watch a Koi feeding at the Koi pond which you find on the runway side of the terminal.
Need to spend the remaining cash? Visit the only FIFA store in an airport anywhere in the world and stock up on 2010 World Cup merchandise.
Interested in nature and the environment? Go to the butterfly garden and watch 1,000 butterflies of 47 species swirl around the outdoor exhibit. You’ll find it roughly in the middle of the Terminal on the runway side (see the interactive map for more details on how to get there).

Changi’s Terminal 3 not only gives you a wonderful experience, it thinks on a much bigger scale!. The airport’s flagship terminal, opened in January 2008, also puts a mark on its environmentally friendly approach. For example, the ceiling includes 919 panels to direct the incoming sunlight, therefore, reducing the need for artificial lighting thus conserving massive amounts of electricity. Furthermore in the middle of the massive terminal you will see a 5 storey high and 300m wide live green wall, made of plants (see picture). The green wall is visible from both the departing and the arriving side of the structure making the airport green in the truest sense of the word. That and the meticulously designed sound proofing elements of the airport make your travel experience a truly calm and enjoyable one.

Okay, let’s do the top list but other than my usual ritual of giving you just one list, here are 3 depending on how much time you have at hand:

Under 2 hours

• Grab a quick espresso and a chocolate treat from the only Guylian Belgium Chocolate cafe in an airport
• Men: Enjoy the views from the urinals in the pristine toilets of the main section of the terminal
  Women: Check out the “powder room” and work on your soon to be pretty faces. You will find the entrance just below the escalators to the SilverKris lounge
• Grab a quick foot massage in one of the many free massage chairs
• Go to the butterfly garden and watch the beautiful creatures feast on the flower and fruit nectar provided- a must see!
• Quickly check your new email messages on one of the 500 free internet kiosks across the 3 terminals (and decide to answer them later)

2 to 5 hours
All of the above plus

• Go shop-aholic and check out the numerous retail outlets neatfully aligned in sections by category
• Grab a movie in the terminal’s own and free movie theatre (tipp: go there first and check out what movie you’d like to see and plan your time around that)
• Retrieve to one of the quiet zones and nap for a bit
• Check out the sculpture in the “A gates” zone arrival hall called “coming home” (it’s visible from the departure section too)
• Find all the “green elements” of this clever airport design (challenge question: what are the nuzzles you see throughout the airport, above head hight and why are they where they are?)
• (Re-)check your email and decide to respond to a few this time (see “under 2 hours”, above)

More than 5 hours
All of the above and/or

• Consider purchasing lounge access at the Ambassador Transit Lounge (which also contains sports equipment for your immediate workout needs)
• Book yourself into the Transit hotel upstairs; they sell rooms in 6-hour blocks
• Go on a free City tour around Singapore (they depart in 2 hour blocks from 9am to 4pm and you won’t have to go through immigration)
• Cross over to Terminal 1 for a swim in the rooftop pool (you didn’t forget to pack your swimsuit, did you? Don’t worry if you did, there are plenty of retail shops selling you a new pair!)
• If you’re in a group - challenge each other on who can make a full round tour around the 3 terminals quicker (one group clockwise, one anti-clockwise)

If you do have more time and don’t mind queuing the 20 or so minutes it took me both times for immigration, then do go into Singapore. The city is only a 30 minute, very affordable taxi ride away. Let’s face it, you have to be able to tell your friends you’ve enjoyed a Singapore sling in the world renown Raffles Hotel on your stopover!

Airport Name	Singapore Changi Airport, Terminal 3
Website	http://www.changiairport.com
IATA Code	SIN
Design
Shopping
Toilets
Overall
	S$ 168 (£74.20)
	S$ 95 (£41.95)

[Picture from Changi Airport Group - all rights reserved]

If you know the show, then you also know that they don’t take tests like this very serious in terms of “accuracy”, but rather make it very visual and entertaining. It’s definitely worthwhile watching.

Did you miss me? Well I’m back!

It has definitely been a while since my last post. Don’t worry, I didn’t run out of interesting airport stories, but l did run out of time.. As a little treat, you’ll get a whopper of an airport reviewed now: Hong Kong.

I guess everyone has heard of the dangerous, yet spectacular approach at the old Hong Kong International airport (commonly known as Kai Tak Airport). I personally experienced two landings there back in 1991 where my window seat proved to be the best allocation ever. It was simply spectacular!

So, the first time I flew into the then known, newly built airport, Chek Lap Kok (赤鱲角機場), I was quite disappointed as l didn’t get any of that great view l remembered. However, on a recent trip to Hong Kong we flew over this magnificent city with a perfect view of the spectacular Victoria Harbour and all of Kowloon! My tip is - try to sit on the right hand side of the aircraft and chances are good you’ll get the “wow factor” on your next approach to Hong Kong International Airport (as it is known today).

On the ground, terminal 1 is the flagship building and home of Cathay Pacific and it’s code share partners including British Airways. Overall, the airport is very spacious and the check-in hall reminded me of Kuala Lumpur, which is similarly generous in terms of space.

Before you pass security you have a good selection of stores (Wing Wah, Newslink, Canton Market, Kee Wah Bakery, Toys & Games, Okashi land, Ying King tea house, etc.) and restaurants (Popeyes, Fairfood and Maxim’s upstairs).

After security the airport is split into 2 levels, upstairs you’ll find a food court, a few shops and a multimedia lounge with free internet plus more stores downstairs.

My must-check-out- things are:

• Aji Ichiban on the North side of the terminal. Go crazy and buy from their funny, sometimes strange selection of Asian and Western sweet and savoury snacks. A perfect surprise for a co-worker or friend
• Check out the big spenders in the posh shops (Tiffany’s, Chanel, Hermes,, etc.) on the lower level
• Indulge on one of the seasonal Latte’s at Starbucks opposite Gate 20
• Stock up your travel care gear at the “Travel Care Express” store after gate 27
• Go on a hunt for the Airbus A380. Yes, you should be able to see one as Singapore Airlines flies them between Hong Kong and Singapore. (For a video of the first A380 I spotted a while back in Hong Kong, click here).
• Lastly, send a few emails from your iPhone through the free WiFi connection throughout the airport

Airport Name	Hong Kong International Airport
Website	http://www.hongkongairport.com
IATA Code	HKG
Design
Shopping
Toilets
Overall
	HKD 950 (£73.40)
	HKD 450 (£34.75)

[Picture from Hong Kong International Airport's official website]

The Guardian yesterday published five things Alain de Botton learned from spending a week in Heathrow’s terminal 5. BAA hired the Swiss philosopher a month ago and granted him unlimited access to all areas in the terminal. Here is what he found:

1 A surprising number of people die at Heathrow every week: around two a terminal. The 20 minutes after you’ve got off the plane are especially hazardous to your constitution. Then again, given the tenderness that parting couples show one another at the barrier, the prospect of death en route can do wonders for any fractious relationship.

2 There’s a British Airways check-in employee at Terminal 5 who, if you manage to be especially rude to her, will pretend that her machine has suddenly designated you for an upgrade. Then, just as she observes your scowl turn into a deferential smile, she will take a second look at her screen, sigh empathetically and announce that sadly the system has mysterious changed its mind and there won’t be an upgrade after all. “That’s a lesson that normally lasts a lifetime,” she reckons.

3 It’s a good deal more interesting to study how an airline meal is made than to eat one. Every weekday at around 4am, a mile from Terminal 5, in an aluminium shed owned by Gate Gourmet, a woman called Leyla sets to work grilling the hundred lamb cutlets that will, a few hours later, face Emirates business-class passengers on EK008 to Dubai.

4 What spoils our experience of airports is that we tend to go there only to catch a flight. We’d be wiser to start going with a view to doing nothing other than have a look around, as people used to do in the 1960s – and which we will probably have to relearn to do, as we wake up to the extraordinary environmental impact of even the most advanced aeroplane engines.

5 To judge by the continuing success of airport-based company Caviar House, homo sapiens manifests a special proclivity for the creatures of the sea as it prepares to take to the skies. Our sea-based appetites perhaps result from a semiconscious desire to savour man’s triumph over both the oceans and the skies, the overworld and the underworld, this duality perfectly reconciled in a man who can in the same afternoon eat a dozen oysters and board a 747 to another continent.

Alain de Botton’s new book, “A Week at the Airport” is out now (Profile Books, £8.99). In addition, Passengers can get one of 10,000 exclusive copies distributed for free at Costa Coffee stores in all 5 London Heathrow terminals.

[Picture from the Guardian]

Have you ever seen an entire departure gate transformed to a popular children’s brand theme? No? Then you haven’t been to Taiwan’s Taoyuan International Airport airport - terminal 2.

When you get dropped off from the busy streets of Taipei at Taiwan’s largest, international airport (IATA: TPE) (traditional Chinese: 臺灣桃園國際機場; simplified Chinese: 台湾桃园国际机场), you expect a very crowded scene, but when I was there on a regular Thursday evening, the airport was surprisingly quiet. Who knows, maybe the large check-in hall and the usual Asian way of building airports for the future (read: big) might have deceived my senses as my flight to Hong Kong was full to the last seat.

After the equally quick security check (luckily the stupid liquid restriction hasn’t arrived in Taiwan yet), you end up in an area between two main arms to the right and left containing all the departure gates.

I first walked left to the A & D gates where I discovered an art exhibition of Chinese (errr, probably Taiwanese) hats painted by children from the “Taoyuan County Sinpo Elementary School” followed by a good selection of shops and a rich media & internet access lounge (close to gate D2).
On my way back to the other arm of gates (B/C gates) I stumbled onto an interesting nursery room. It was turned into the Hello Kitty theme. This surely is a nice alternative to the usual dull, grey rooms provided by airports (don’t worry, I’m not going to become a nursery room expert any time soon though…).

The B/C arm overall is nicer than its sister on the other side as it appears to have been renovated. However, it contains a similar selection of shops. Mind you, there is one really big reason to visit this side of the airport: gate C3. Yes, that’s the Hello Kitty gate with an adjacent shop. See this blog’s picture for an impression of what awaits you there (or our previous cover of the gate earlier this year). How cool is that? But the climax was that my flight actually departed from this gate. Fear not, you don’t have to dress up for boarding although the atmosphere does lend itself to silly, childish fun! Travellers seemed delighted, they smiled, laughed and took photos. What else could you want in a usually stressful environment like an airport?

Overall, if you have some time to kill at the Taipei airport terminal 2, here are my favourites:

1. Buy some authentic Taiwanese Oolong tea from one of several “Hsin Tung Yang” shops (e.g. close to gate D4)
2. Visit the pharmacy and beauty store for your last minute travel needs (close to gate C4)
3. Buy the latest gadgets from the Electronics store (there is one on either gates side)
4. Play a round of Xbox games at the Chimei rich media & internet access lounge (more mature travellers might divert to checking their emails)
5. Speaking of emails, WiFi is free throughout the airport, so download your latest episodes of Britain’s next Top Model on to your iPhones
6. Purchase the latest sports gear at the 3 adjacent sports stores Adidas, Nike and Puma on the C/D gates side
7. Lastly, a must see, check out the Hello Kitty gate C3 (as mentioned above)

Airport Name	Taiwan Taoyuan International Airport airport
Website	http://www.taoyuanairport.gov.tw
IATA Code	TPE
Design
Shopping
Toilets
Overall
	TWD 4,030 (£74.65)
	TWD 2,300 (£42.60)

[Picture from LateDeparture - all rights reserved]

London Luton Airport (IATA: LTN) has excellent connections with key towns and cities across the country. Arrive at Luton by bus and you have almost door to door service but be dropped off by a friend - walk an extra 30 seconds to the entrance - and hello - pay £1 for the privilege!! Mmmm. However, once inside Luton International Airport the flat wide floor plan is inviting and user friendly.

With the “must have” M&S and WH Smith to scoop up your trashy mag & bottle of water, the concourse also offers variety of food options including snacks and a full bar from the open style, spacious Cafe Bar.

You’ll also find Bar Des Voyageurs, a beautiful Parisian style bar offering a selection of hot and cold snacks and a choice of wines from around the world.

Once checked in, take a simple flight of escalators to level 2, straight through security and voila, you have entered the international gateway!

Here you will find the typical homage to capitalism, but after wading through duty free shops & alike (some l might add have amazing bargains) you are greeted by the golden sun streaming through the massive windows.

For those sceptics: On the other 364 days of the year you are still greeted by an abundance of wonderful light ;). This is truly an underestimated advantage to any flight where you might be suffering the dreaded late departure… natural light.

So, you have now entered the perfectly positioned open/free flowing bar Est … offering freshly prepared cocktails, juice combinations, Italian coffee and a delicious selection of antipasti platters.

Opposite is the cosy sister restaurant, Est … where you have a full menu to choose from including freshly made pizza, pasta, focaccia, salads and more.

A helpful Amusement Arcade called “Game Grid” is also positioned directly opposite: fun for all the family! Drop the kids off & watch them whilst sipping a glass of Chardy!
Once called for your flight you wind through a rabbit warren walkway of fibro but you will get there in the end.

Let’s Talk Arriving in Luton…
As above, your friends and family can chose to pay £1 to greet you at the virtual door OR you can jump on a bus. Although travel time is only 2 minutes down the road to the “free section”, who can be bothered after a long flight? Mmmm.

Top 3 adventures in Luton International Airport:

1. The attractive open Bar Cafe smack-bang in the middle of the check in/entrance area lends itself to a payback drink with your friend who just lost £1 by dropping you off.
2. Indulge your retro pacman fantasies in the amusement arcade, Game Grid.
3. Watch the chefs carve your roast or take out the freshly baked bread from the exposed ovens at The Real Food Company. Fresh fruit is on display so why not choose your own smoothie! (A new children’s play area has just opened too!)

Airport Name	London Luton Airport
Website	http://www.london-luton.co.uk
IATA Code	LTN
Design	.5 (points for super functional layout)
Shopping
Toilets
Overall

[Picture from Flickr - some rights reserved]

The word “City” usually refers to a thriving metropolis, a large or important town, so you would therefore think an airport with this noun attached is either very close to such a place or at least reflects a certain grand scale. Well, in Göteborg City Airports case it’s - wait for it - neither!

The airport isn’t particularly close to the centre of Göteborg, or Gothenburg in English, (alright being situated 14 km north-west of the town is not terribly far away, but definitely not right next to it), nor is it particularly sizable. In fact Göteborg City Airport (IATA: GSE) comprises of little more than a farm house and an extension; seriously, you will see horses next to the landing strip, it’s tiny!

This quaint little airport now mainly serves as a Ryanair destination anywhere from Dusseldorf Weeze to London Standsted. However, I have to admit, it’s actually closer to Sweden’s second largest city than its big brother Göteborg-Landvetter Airport (IATA: GOT). Given the size of the airport and my natural shyness of horses, there isn’t much to do there, so my first suggestion is to arrive as late as your nerves can afford :).

But this wouldn’t be LateDeparture.com if I didn’t find a few selected things you might like to do to kill some time. Here are my suggestions:

• Indulge with a “Somersby Pear Cider” for SEK 48 at the airport restaurant (the tin shed on your right as you enter)
• Watch the arriving and departing aircraft from the outdoor seating area in the restaurant, it’s amazing how close you’ll feel to the runway!
• Top up your fluids with some free filtered water from the dispenser in the restaurant
• Buy a legendary Swedish wooden butter knife and cheese grater at the small but fully stocked airport gift shop
• With each incoming aircraft, watch the main road out of the airport being closed off for vehicles. Not something you see every day!

Airport Name	Göteborg City Airport
Website	http://www.goteborgcityairport.se
IATA Code	GSE
Design
Shopping
Toilets
Overall
	SEK 969 (£77.60)
	not available

[Picture from Göteborg City Airport (http://www.goteborgcityairport.se)]

The city offers something for everyone: From tasty Catalonian cuisine, cultural festivals, haute couture on Passeig de Gracia to the alternative scene around Gracia. And how about good old “La Rambla”, with its equal amount of stalls, tourists and thieves. If you fancy an overpriced, flavourless margarita served in a gold fish bowl this is your heaven :-). Or try the overcrowded beaches with all its shame- and topless youngsters.

It is then not surprising that the gateway to this multi-coloured, metro sexual city leads through a rather large airport, second only to the ridiculously massive Madrid Barajas Airport. In fact, Barcelona (IATA: BCN)  just expanded its airport by opening a brand new terminal on 16th June: T1.This new structure houses all Star Alliance flights whereas Spain’s national airline Iberia remains in Terminal T2 … exactly where I base my review.

Without further ado, here are ‘The Top 7 Things to Do’ in Terminal 2:

• Stock up your wardrobe at the Terminal’s local Zara shop
• Buy that Jamon Iberico you ate in the tapas bar the night before and loved so much (“Sibarium”, opposite Zara, Jamon Iberico, 100g for €13.90)
• Stock up some exquisite wine from the Duty Free store (my suggestion: the 2005 Celeste Ribera del Duero)
• Don’t forget that small thing for your girlfriend at “Etam” lingerie
• Now the lady is sorted out, you can get yourself that new season FC Barcelona T-shirt from the local FCB fan shop
• You went for the full Monty at the lingerie store? Winner! Congratulate yourself with something red from the Ferrari store (Terminal 2B).
• Flying back on a Sunday and want a laugh? Watch all the hung over hen and stag parties go by in terrible pain :). You can easily recognize them by their gender uniformity and their similar facial expression (aka “why did I do this?”)

Viva Barcelona, viva Barcelona airport!

Airport Name	Barcelona El Prat Airport - Terminal 2
Website	http://www.aena.es
IATA Code	BCN
Design
Shopping
Toilets
Overall
	€ 92.00 (£78.80)
	€ 35.00 (£30.00)

[Picture from Flickr - some rights reserved]

LateDeparture.com is proud to have secured an interview with Daniela, an experienced Air Traffic Controller from Geneva airport. She provides us with interesting insights about her job, the stress levels and where she thinks air traffic volumes are heading towards. Plus she provides us with her favourite airport tips.

How did you become a Air Traffic Controller (ATC)?

After a few psycho-technical and job related tests, SKYGUIDE (former swisscontrol) proposed me to join a 36 months lasting student course.

The first year, I had a lot of theory lessons about legislation, aerodynamics, aircraft recognition and other ATC subjects followed by a period of simulator training.

Then, all the students (around 40) of my class were transferred to the final location, either Geneva, Zurich, Bern or Lugano. We had also few students working for military airports.

After two more years of on the job training, under surveillance of a confirmed and trained coach, I got my license to work alone on the different sectors at the tower and approach-sector in Geneva.

Can you explain our readers what your job involves on a day to day basis?

In my daily business I am always member of a team working in changing shifts.

In the Tower or Aerodrome Control, our team has to supervise the entire airport’s taxiing, takeoff and landing operations, as well as handling all the airborne traffic in the airport’s immediate vicinity.

In Approach Control, we guide all approaches and departures within a radius of around 50 kilometres from the airport. This includes managing and monitoring departing flights as they climb to their assigned levels and airways, and assisting aircraft down until they are handed over to the Tower.

Many people regard your job as a very stressful one with a lot of responsibility, do you see it this way too?

It can be very stressful, for instance on high loaded days as during the summer holiday period.

But, to hand over to an other colleague at the end of my shift, is the hugest advantage of my job. At the end of my working day I do not have to worry about ongoing folders as someone else is taking on the traffic.

During the years you have worked in your job, the air traffic volume has increased steadily, did your workload increase in parallel to that?

Yes, it increased constantly, but not at the same rate as the traffic volume. Compared to the nineties we have a lot more technical help, the systems are in a constant evolution to assist us in an optimal way.

As this blog is about what you can do at airports when your flight is delayed, one obvious question is, what areas can Air Traffic Controller influence in terms of punctuality or delay in terms of a specific flight?

Obviously, every ATC is always doing his best to expedite the traffic flow.

We try to optimize constantly the speeds of the arriving traffic in a way to permit to get in-between each arrival at least one departure out. This is by the way a specificity of Geneva as we are one of the busiest airports with one single runway in use.

For the slot management we do not have a lot of possibilities to act on, as we are only one of many handling a flight.

Each sector treating a flight from the departure airport to the final destination has a certain capacity, meaning an amount of traffic it is able to handle at a given time at the given conditions.

This capacity depends on the weather conditions, the staffing, the availability of navigational aids and technical installations.

For all flights anywhere in Europe, the routings are collected in a central computer at Brussels where they are compared and so called departure slots are distributed to flights which risk to be in a traffic congestion.

This flights are then held on ground instead of being kept longer in the air in a traffic jam.

Can you illustrate a specific example for Geneva airport where a situation led to delays? What did you (have to) do about it?

One obvious example creating delay is a runway closure, for instance in winter time, when snow clearing becomes necessary. Then, the fire brigade needs around half an hour to remove the snow on a large width and the whole length of the runway.

As well in winter, the time needed on ground for the aircraft can be increased for deicing procedures. The aircrafts have to be cleared of ice and snow which could cause too much resistance during flight enabling the aircraft to fly properly.

But the most common reason for delay is the overload of sectors, as all the companies want to have the same arriving times at their destination. For example, a lot of businessjets plan to arrive on time for the first meetings in the morning, so you create the same traffic jams as you find on the road on the way to your office.

Clearly safety is the biggest priority in your job, but do you also get measured on timeliness of arriving and departing aircrafts?

Yes, we do get regularly feedback on our performance in terms of delay.

There exists a so called “hit-list” of the worst airports in Europe where Geneva figures on as number 17 with an average delay of around 0.34 minutes per flight for the 175′863 handled flights in 2008. 95% of all flights were able to respect their schedule on time.

What would your suggestion be for improving flight punctuality in general?

As a passenger you can contribute to more punctuality by being ready early enough at the gate. This measure helps the companies to leave the stand on time and meet the given departure slot.

If a flight is delayed due to a missing passenger, the company has to announce the delay to the flow management and the departure slot is lost. As it is a last-minute change, this flight will get the next available slot which can be hours later. The principal of the slot allocation is always “first come, first served”.

The second suggestion would be to be patient, as a flight is much safer, economically and ecologically while waiting on the ground than doing holding patterns close to the overloaded destination.

You have probably come across many airports in your life as well, do you have a personal favorite and if so, what makes that airport special?

Of course Geneva Cointrin is one of my favorites, as you can get one of the best coffees and chocolates at “MARTELS confiseur” close to the arrival hall. It is also famous for its “pavé de Genève”, a chocolate speciality.

An other airport I like a lot is Copenhagen [read our reviewed here] , people are very friendly and from an operational point of view, the two parallel runways and the very flat topography are a huge advantage for expediting the traffic.

Thank you very much, Daniela, for your time answering all our questions!

[Picture from Skyguide]